Northern Moving Systems

Kate,

We love your review! Thank you so much! It is our goal to always provide our client's with the best service. You were a pleasure to work with. If you ever need us again, please feel free to give us a call. Thank you for your business, and kind words!

Team Northern

We sincerely apologize for the damage to some of your items upon arrival. We have provided you with the necessary information to initiate the claims process. Please submit your claim at your earliest convenience, and we will prioritize the reimbursement. Our records indicate that you supplied our estimator with a list of 102 items, which formed the basis of the quote you received. The service order was dispatched to you, and you confirmed the transport of these 102 items. Our estimator accurately documented every item you indicated for shipment, ensuring nothing was omitted from the estimate. However, upon our arrival, you included 12 additional items, which increased the total shipment volume by approximately 100 cubic feet. Our policy dictates that volume charges are adjusted only when extra items are added to a client's service. We regret that you perceived our estimator's actions as questionable; however, our review of the database records confirms otherwise. On the day of pickup, we assured you that we would honor the original price based on the initial list of 102 items you provided. We provided you with that option, as well as the choice to ship all goods available on-site at the adjusted cost, which you selected. There were no disputes regarding the increased charges during the pickup; you did not express any concerns about the additional fees until this review was posted. On the pickup day, you acknowledged your understanding of the price increase. The driver's comment regarding the inventory discrepancy was due to the presence of extra items on-site that were not accounted for, rather than a mismatch. We take responsibility for your damaged items, which is why we promptly provided you with claims information. You were encouraged to file your claim yesterday, and we even mentioned our intention to offer you a discount as a gesture of goodwill. We invite you to reach out to us for further discussion on this matter. Our company is committed to going above and beyond to address any issues with our services, and this situation is no exception. Please contact us at your earliest convenience, and we will assist you. We sincerely apologize for the damage to your items and are confident that you will find our claims process adequate. We extend our heartfelt apologies once again.

Team Northern ..read more

William,

Thank you for filing this kind review of our company. We are so happy that we exceeded your expectations. That is always what we shoot for. If you ever need our assistance again, please give us a call. Thank you for your business, and this wonderful review!

Team Northern

Daryl,

Thank you for the kind review! We are so happy that you enjoyed our service. If you ever need us again, feel free to give us a call. We will be happy to help. Good luck in your new life.

Team Northern

Elise,
Being happy with our services is one thing, but taking the time out of your busy schedule to compliment us in this way is another. We cannot thank you enough! We cannot thank you enough for your business and your kind words! If you ever need us again in the future, we have your back!

Dylan,

The happier we make our customers, the more they seem to congratulate us online. It makes us so happy to see reviews like this because it lets us know that we did a great job. That is our aim in every single service in which we provide to our wonderful clients. We truly can't thank you enough for your kind words and your business! We wish you the absolute best!

Rhys,

Thank you so much for taking time out of your busy schedule, Mr. Rowley, to write this wonderful review. We know that you must be very busy getting yourself set up at your new residence. It makes us so happy that you chose us to help. If you ever need us again in the future, all you have to do is give us a call. We will provide to you the same exemplary service the next time as we provided this time. Thank you so much for your kind words!

Adam,

Wow, what a great review! We can't thank you enough for the things that you said. It is truly kind of you to take time out of your busy schedule to do this for us. Would like to say that if you ever need us again in the future, we have your back. All you have to do is give us a call. We will stand behind you again, the same way we did this time. Thank you so much for your kind words in your business!

Laraine,

Thank you so much for this stellar review! We are so happy that you thought that our services were great. We truly put an extreme amount of effort into our services in order to make sure that our customers have the best experience possible. If you ever need our services again in the future, please pick up the phone and give us a call. Thank you for your business and your kind words!